Returns & Exchanges
At Skinny Mixes, we want you to love your syrups and mixes, but due to the perishable nature of our food products, we can only accept returns on unopened items within 30 days of purchase. If your order arrived damaged or incorrect, please reach out to our support team immediately for a replacement.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process for unopened products or report a shipping issue.
Package Your Items
Carefully pack the unopened bottles in their original shipping box or a similar sturdy container to ensure they remain intact during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing